LEARN HOW YOU ARE PROTECTED
Starward Homes’ 100 years plus history of building homes for people from all walks of life has taught us one thing: satisfied home owners are the only thing that matter. As such, we’re very proud of our history of meeting and consistently exceeding the standards and expectations of Tarion, the Regulator of the new home building industry in Ontario. They license all new home builders in the province and ensure that all new homeowners receive the new home warranty coverage that they are entitled to by the law.
Congratulations on your new home. Our goal is to ensure you have the smoothest experience possible.
As such, here’s what you can expect:
1. Upon closing and within 5 days, you will receive a welcome call from our Customer Care Consultant which will explain your warranty process and answer any immediate questions you may have or address any concerns.
2. At this time you will be guided through the process of registering your new home with Tarion. Your enrollment # can be found on your Tarion Warranty Certificate.
3. Once this is done, you will complete your 30 day and 1-year warranty items list.
4. Once your 30 day and 1-year list is complete and agreed upon, you will be contacted by our Customer Care Consultant and an appointment scheduled to service your warranty items.
CONDOMINIUM COMMON ELEMENTS
For most condominiums, warranty coverage also includes the shared areas of the building, referred to as the common elements. There is no warranty coverage for the common elements of either a common elements condominium or vacant land condominium.
Common elements warranty coverage begins on the date the condominium corporation is registered. For more information about what is and is not covered under the statutory warranty for common elements, please consult the Common Element Construction Performance Guidelines.
For more detailed information, visit:
COVERAGE LIMITS
- The maximum statutory warranty coverage available for freehold homes and condominium units is $300,000.
- The maximum coverage for condominium common elements is $50,000 times the number of units, up to a maximum of $2.5 million.
- The maximum combined coverage for a condominium project (units and common elements) is $50 million.
- There is a maximum of $15,000 for warranted damage caused by environmentally harmful substances or hazards and a maximum of $25,000 for coverage of septic systems.
WHEN DOES A WARRANTY NOT APPLY?
You can visit the Tarion Website for a full listing of items not covered as well as exceptions due to emergency.
Items not covered:
- Normal Wear and Tear
- Damage Caused by Improper Maintenance
- Damage Caused by a Third Party
- Secondary Damage Caused by Defects that are Under Warranty
- Supplementary Warranties
- Deficiencies Caused by Homeowner
- Elevators
- HVAC Appliances
- Specific Defects Accepted in Writing
- Act of God Exclusion
For detailed information, visit the Tarion Website
EMERGENCY SITUATIONS
Your Warranty Customer Care Team is pleased to assist you with all your warranty concerns during regular business hours Monday through Friday. However, some problems that arise outside of these hours which are considered “emergencies” may require more immediate assistance.
EMERGENCY SITUATIONS
Your Warranty Customer Care Team is pleased to assist you with all your warranty concerns during regular business hours Monday through Friday. However, some problems that arise outside of these hours which are considered “emergencies” may require more immediate assistance.
DEFINITION OF AN EMERGENCY
The Tarion Warranty Corporation defines an emergency as any situation that, if not attended to immediately, would likely result in substantial damage to the dwelling or would likely represent a substantial risk to the health and safety of the occupants.
Please call our After-Hours Emergency Support Line if you experience any of the following outside of business hours:
- Complete loss of heat during winter months
- Complete loss of electricity
- Complete loss of water or sewer blockage
- Water penetration into the home
- Plumbing Leak that requires the entire water supply to be shut off
- Major collapse of any part of the homes exterior or interior structure
- A large pool of standing water inside the home
- Any situation where the home is uninhabitable for health and safety reasons
For Immediate Assistance
After Hours Emergency Support call:
905.667.7705
A member of our Customer Care team will return the call as soon as possible, assist you to resolve the issue and ensure the situation is safe and secure.
Emergency Hours of Operation:
Anytime after regular hours and ONLY for Emergencies
IMPORTANT
- For fire, gas and carbon monoxide leaks contact your local Fire Department or 911.
- During these times, a Customer Care Representative will respond within 1 hour.
- Any item not mentioned above is not considered an emergency. Your Warranty Customer Care team will be happy to serve you during regular business hours from Monday to Friday.
IMPORTANT
- For fire, gas and carbon monoxide leaks contact your local Fire Department or 911.
- During these times, a Customer Care Representative will respond within 1 hour.
- Any item not mentioned above is not considered an emergency. Your Warranty Customer Care team will be happy to serve you during regular business hours from Monday to Friday.
CONTACT WARRANTY CUSTOMER CARE TEAM
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