Starward Homes is currently seeking a Customer Service Administrator within its organization to work out of ongoing sites.
This position will be responsible for many daily customer calls and to co-ordinate the Tarion warranty we provide to our new home purchasers.
Some of the main duties will include:
Assisting in Scheduling and Co-ordinating Customer warranty appointments
Administrating Tarion Warranty Program – Condos and Single Family
Administer of schedules and completion of audit reports
Handling of all Customer Inquiries in a professional manner
Administer our Warranty database program “Punch List Manager”
Handling Various General Office duties
Skills required:
Minimum 3-5 years of Customer Service/Warranty background preferably in the Residential Construction industry
Knowledge of TARION rules and regulations is a MUST
College Diploma
Computer proficient in Microsoft programs (a definite asset)
Exceptional communication skills, strong interpersonal and organizational skills required, and the ability to work in a fast paced environment.
Please send resume, cover letter and salary expectations to careers@starwardhomes.com. Only those applicants selected for an interview will be contacted – thank you in advance for applying.
The Customer Service Administrator at Starward Homes plays a crucial role in ensuring customer satisfaction throughout the warranty process. This position involves direct communication with customers, scheduling appointments, and managing inquiries, all aimed at providing exceptional service and support.
By effectively coordinating warranty services and addressing customer needs, the administrator helps maintain Starward Homes' reputation for quality and reliability in the residential construction industry. This role is integral to fostering positive relationships with homeowners and ensuring compliance with Tarion regulations.
Key Responsibilities
The Customer Service Administrator is responsible for a variety of tasks that are essential to the smooth operation of warranty services. Key responsibilities include scheduling customer appointments, managing the Tarion Warranty Program, and handling customer inquiries in a professional manner.
Additionally, the administrator will maintain the warranty database program, known as "Punch List Manager," and ensure that audit reports are completed accurately. This multi-faceted role requires strong organizational skills and the ability to juggle various tasks efficiently.
Required Skills and Qualifications
To excel as a Customer Service Administrator at Starward Homes, candidates must possess specific skills and qualifications. A minimum of 3-5 years of experience in customer service or warranty management, preferably within the residential construction sector, is essential.
Moreover, knowledge of TARION rules and regulations is a must, alongside a college diploma and proficiency in Microsoft programs. Exceptional communication, interpersonal, and organizational skills are critical for success in this fast-paced environment.
Application Process
Interested candidates are encouraged to apply for the Customer Service Administrator position at Starward Homes by submitting their resumes and cover letters to the provided email address. The application process is straightforward and aims to attract qualified individuals who are passionate about customer service.
Starward Homes values diversity and encourages all qualified candidates to apply. The company is committed to providing an inclusive work environment where every team member can thrive and contribute to the success of the organization.
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First-Time Homebuyer Resources
For first-time homebuyers, navigating the real estate market can be overwhelming. Starward Homes provides a wealth of resources designed to simplify the homebuying process, from understanding financing options to exploring available properties.
Our dedicated team is here to guide you through each step, ensuring you have the information needed to make informed decisions. Whether it's accessing our community app for real-time updates or attending our informative events, we are committed to supporting you on your journey to homeownership.
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Each Starward community is thoughtfully designed with features and amenities that cater to modern living. From parks and recreational facilities to shopping and dining options, our developments offer a vibrant lifestyle for residents.
In addition, we prioritize sustainability and connectivity in our community planning, ensuring that each neighborhood fosters a sense of belonging while providing easy access to essential services and activities.
Customer Care and Support
At Starward Homes, we believe that exceptional customer care is a cornerstone of our business. Our dedicated customer support team is available to assist you with any inquiries or concerns, ensuring a smooth transition into your new home.
We value open communication and regularly update our homeowners on project progress and community events, fostering a positive relationship that lasts long after the sale.
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Stay connected with Starward Homes by participating in our upcoming events and promotions. We host regular community gatherings, homebuyer seminars, and exclusive showcases to keep you informed and engaged.
These events not only provide valuable insights into our offerings but also allow you to meet fellow homebuyers and learn more about the vibrant communities we build. Don't miss out on the opportunity to be part of our growing family!
